At DERYAN, we prioritize your safety and convenience during checkout. That&apos;s why we offer a wide range of payment methods, allowing you to choose what suits you best. Our payment options are carefully selected to ensure maximum security and user-friendliness.Our Payment Methods:<ul><li>iDEAL: A safe and fast way to pay via your own bank.</li><li>Credit Card: Pay easily and securely with Visa, Mastercard, or American Express.</li><li>Bancontact: The most widely used payment method in Belgium, quick and reliable.</li><li>Sofort Banking: Direct transfers via your own bank account, simple and secure.</li><li>Bank Transfer: Make a traditional bank transfer, a trusted method.</li><li>PayPal: Pay quickly and securely with your PayPal account, without sharing your bank details.</li><li>Paysafecard: A prepaid payment system without needing your bank details.</li><li>KBC/CBC Payment Button: Especially for KBC and CBC customers, a safe and easy payment option.</li><li>Belfius Direct Net: For Belfius customers, a fast and secure way to pay.</li></ul>At DERYAN, all your payments are processed through secure and certified payment systems. We use advanced encryption technology to ensure that all your data is kept safe. You can shop with confidence, knowing your payment is in good hands.Do you have questions about our payment methods or need help with checkout? Our customer service team is always ready to assist you. Shop safely and worry-free at DERYAN!

Which payment methods do you offer?

Yes, as long as your order has not yet been shipped, you can cancel an ordered item only on weekdays between 9:00 AM and 5:00 PM by calling +31 6 83 54 90 63.

Can I cancel my order?

Refund Policy for CancellationsOnce we have processed your cancellation request, a refund period of 14 calendar days applies. This means you will receive the refunded amount within this period, credited to your original payment method. We strive to handle this as quickly as possible, so you don&apos;t have to wait long for your money. Thank you for your patience and understanding.Inspection of Returned ItemsWhen you return an item, we conduct a thorough inspection to ensure it is in good condition. This means the item must be unused, undamaged, and, if applicable, in its original packaging. Once we have inspected and approved the returned item, we will initiate the refund process. This ensures you receive your refund as quickly as possible. We appreciate your understanding and cooperation in this process.

How quickly will I be refunded after cancelling my order?

Exchanging ItemsAt DERYAN, we strive to provide you with the best products and service. We understand that you may sometimes change your mind or want to receive a different product. Therefore, we offer the option to exchange items, provided they are complete, undamaged, and not defective.Conditions for Exchange:<ul><li>The item must be complete, including all accessories and in the original packaging.</li><li>The item must be undamaged and in new condition.</li><li>The item must not be used or worn.</li></ul>Return Costs:The cost of returning items is at your own expense. Once we have received and inspected the returned item, we will send the replacement item to you.We recommend insuring the return shipment to ensure the package arrives safely with us.Exchange Process:<ol><li>Contact our customer service to initiate the exchange process.</li><li>Pack the item carefully to prevent damage during transport.</li><li>Send the item back to the provided return address.</li><li>After receiving and approving the returned item, we will send the replacement item to you.</li></ol>Do you have questions about exchanging items? Our customer service team is always ready to assist you. Thank you for your understanding and cooperation.

Can I exchange my order?

You can easily return your order using the return form below. Fill in the form and follow the steps to complete the return process quickly and efficiently.<a data-fr-linked="true" href="https://deryan.shipping-portal.com/rp/">https://deryan.shipping-portal.com/rp/</a>If you exercise the right of withdrawal, you can return the product to us with all delivered accessories in original condition, without signs of use and in the original packaging. Do you exercise your right of withdrawal? Then the shipping costs of the return are for your own account.<h2 id="received-the-wrong-or-faulty-product">Received the wrong or faulty product?</h2>In the unlikely event that you have received a defective or wrong product, please notify us at <a data-fr-linked="true" href="mailto:team@deryan.com">team@deryan.com</a>. We will give you a return label so any shipping costs for the return will be for our account. Subsequent reimbursement of self-purchased return labels is not possible.<h2 id="refund">Refund</h2>We will refund your purchase amount as soon as possible, but at the latest within 30 calendar days.&#xA0;<h2 id="&#xFE0F;-return-conditions">&#x26A0;&#xFE0F; Return conditions</h2>The following conditions apply to returns:If you wish to abandon the purchase within 14 days, you may return the relevant products to us.When returning, the products must be undamaged and, as far as reasonably possible, in the (undamaged) and original product packaging.Please send the products back in a suitable box so that the original product packaging cannot be damaged in the shipping process.<h2 id="&#xFE0F;-please-note-">&#x26A0;&#xFE0F; PLEASE NOTE: </h2>The products must not have been modified or undergone any other alteration.If you have used the product, and this goes beyond just establishing the product features and any function then we may charge for depreciation in case of damage &amp; any defects.Do not put stickers or tape on the original product packaging. If a product comes in to us damaged, then we may charge for depreciation.

Can I return my item(s)?

Select "Contact Us" or Email our Support team for more information (team@deryan.com)

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